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Shipping & Returns

Shipping and Delivery

BIOXIDEA USA insures each purchase during the time it is in transit until it is delivered to your specified delivery address.

When placing an order, the signature requirement is set not by default; however, you can update your preference on the shipping page before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that BIOXIDEA USA can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorize BIOXIDEA USA to leave the package(s) at the shipping address without obtaining a signature and release and indemnify BIOXIDEA USA from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods (Monday- Friday) not including holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, BIOXIDEA USA are not responsible for any delays caused by destination customs clearance processes.

Return Policy

Try it Risk-Free Today: Bioxidea has become one of the leading skincare brands within the beauty industry. Our line of luxury masks has led to countless satisfied customers. If you don't see visible results, simply let us know and we'll refund your purchase with our money-back guarantee (within 30 days of delivery)!

*If logged in as a member simply head to "My Account" and file a return request. If not logged in please email service@bioxideausa.com which can be found by clicking on Contact Us and then filing for a quick and easy return.*

Final Sale

Final sale items purchased during our sale clearance cannot be returned or exchanged.


We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Contact Us

If you have any query, please Contact Us.